Return & Refund Policy

Last updated: July 2026

Return & Refund Policy

At BeTheCause, every tee is printed on demand, just for YOU. We take pride in the quality of our products and want you to love what you receive. If something isn't right, we're here to make it right — simply and fairly.

⚠️ Mandatory: Record your unboxing

An unboxing video showing the package being opened for the first time is required to process any return, replacement, or refund claim. Please start recording before you open your package — this protects both you and us.

Without an unboxing video, we will not be able to process your claim. If the package was opened with scissors or a sharp object and the item was damaged in the process, a claim will only be considered if the unpacking video and images of the courier cover are provided.

How to raise a request

All return, exchange, and refund requests must be submitted within 3 days of delivery using the form below. Please have your order number, clear photos of the item, and your unboxing video ready before submitting.

Your options

Option 1 — Size Exchange (Return required)

We know sizing can be tricky. If the size you received doesn't work for you, we'll exchange it, this is our commitment to you, and it's rare in the world of custom printing.

Submit a request using the form below within 3 days of delivery.
We'll review and, if eligible, share our return address with you.
Ship the item back using any trackable courier at your own cost. The item must be unworn, unwashed, and in its original condition.
Once we receive and inspect the item, we'll dispatch the correct size. Please allow standard production and shipping time.

We'll reimburse your return shipping cost (up to ₹120) as store credit once we receive the item. Simply attach your shipping receipt in the form.

Option 2 — Cash Refund (Return required)

If you'd prefer a refund instead of an exchange:

Submit a request using the form below within 3 days of delivery.
We'll review and, if eligible, share our return address with you.
Ship the item back using any trackable courier at your own cost. The item must be unworn, unwashed, and in its original condition.
Once we receive and inspect the item, a full refund of the item value will be processed within 5–7 business days to your original payment method.

Return shipping charges are not reimbursed under this option.

Option 3 — Replacement (No return required)

We will send you a replacement, no need to return the item, ONLY IF your order arrives with any of the following,

A printing defect or error
Damaged or torn fabric
Wrong item delivered

You need to submit the form below with your photos and unboxing video (mandatory). Once verified, we'll dispatch your replacement promptly.

What we don't cover

No refund or replacement will be issued for:

Change of mind or preference after ordering
Color variations due to screen display differences or the nature of DTG printing
Normal wear and tear

Additional notes

Size discrepancies: If you believe the item doesn't match our published size chart, submit a request with clear photos and measurements. We'll verify with our production team. Please refer to our size guide carefully before ordering.

Color & DTG printing: Our products are printed using DTG (Direct-to-Garment) technology. There may be a slight difference between what you see on screen and the actual printed product, this is inherent to digital printing and is not a defect.

Damaged packages at delivery: If you notice damage to the package while receiving it from the courier, mention it in the remark when signing for delivery. This is essential for us to raise a claim with the courier on your behalf.

Return shipping liability: BeTheCause is not liable for items lost or damaged during customer-arranged return shipping. We recommend using a reputable courier with end-to-end tracking and retaining your receipt.