Refund policy
Retun and Refund Policy
At BeTheCause, every tee is printed on demand, just for YOU. We take pride in the quality of our products and want you to love what you receive.
What we cover
We offer a full replacement or refund if your order arrives with:
- A printing defect or error
- Damaged or torn fabric
- Wrong item delivered
Email us at contact@bethecause.info within 7 days of delivery with your order number, clear photos, and your unboxing video. We'll make it right.
⚠️ Important: Record your unboxing
To process any return or replacement claim, we require an unboxing video showing the package being opened for the first time. This helps us verify the issue and ensures a quick resolution.
Without an unboxing video, we may not be able to process your claim. Please start recording before you open your package, this protects both you and us.
What we don't cover
As each product is custom printed on demand, we are unable to accept returns or exchanges for:
- Change of mind
- Incorrect size ordered by the customer
- Slight colour variations due to screen display differences
- Normal wear and tear
Please refer to our size guide carefully before ordering.
Refund process
Approved refunds are processed within 5–7 business days back to your original payment method via Razorpay.
Contact us
📧 contact@bethecause.info
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